Privacy Policy

Last Updated: December 2024

IMPORTANT NOTICE: Tivigo IPTV is a software application platform that provides IPTV player and management services. We do not sell, distribute, or provide access to any broadcast content, television channels, or streaming media. Our service consists solely of application software and player functionality. Users are responsible for ensuring they have proper authorization and rights to access any content they choose to view through our platform.

This Privacy Policy describes how Tivigo IPTV ("we," "our," or "us") collects, uses, stores, and protects personal information when you access or use our website, applications, and services (collectively, the "Service"). By using our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register for or use our Service, we may collect the following types of personal information:

Contact information (name, email address, phone number)
Account credentials (username, encrypted password)
Billing and payment information (processed through secure third-party payment processors)
Profile information and preferences

1.2 Technical Information

We automatically collect certain technical information when you use our Service:

IP address and location data
Device information (device type, operating system, browser type and version)
Usage data (pages visited, features used, session duration)
Log files and error reports
Cookies and similar tracking technologies

2. Purpose of Data Collection and Processing

We collect and process your personal information for the following legitimate purposes:

Providing, maintaining, and improving our Service functionality
Creating and managing user accounts
Processing payments and transactions
Providing customer support and responding to inquiries
Ensuring security and preventing fraud or unauthorized access
Complying with legal obligations and regulatory requirements
Conducting analytics and generating usage statistics
Sending important service-related communications

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: To fulfill our contractual obligations and provide the Service you requested
Legitimate interests: To improve our Service, ensure security, and prevent fraud
Legal compliance: To comply with applicable laws and regulations
Consent: Where you have provided explicit consent for specific processing activities

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our Service (e.g., payment processors, hosting providers), subject to strict confidentiality obligations
Legal Requirements: When required by law, court order, or governmental authority
Protection of Rights: To protect our rights, property, or safety, or that of our users or others
Business Transfers: In connection with any merger, acquisition, or sale of assets, with notice to affected users
With Your Consent: When you have explicitly authorized such disclosure

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze Service usage, and maintain user sessions. Cookies are small text files stored on your device.

We utilize the following types of cookies:

Essential Cookies: Required for basic Service functionality and security
Performance Cookies: Used to analyze Service usage and improve performance
Functionality Cookies: Enable enhanced features and remember user preferences

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit Service functionality.

6. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption of data in transit using SSL/TLS protocols
Secure server infrastructure with regular security updates
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
Encrypted storage of sensitive information
Employee training on data protection practices

Despite our security measures, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

The nature and purpose of the data collection
Legal and regulatory requirements
Business needs and legitimate interests
User account status

Upon account deletion or Service termination, we will delete or anonymize your personal information in accordance with applicable data protection laws, subject to any legal retention obligations.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to and copies of your personal information
Rectification: Request correction of inaccurate or incomplete information
Erasure: Request deletion of your personal information under certain circumstances
Restriction: Request restriction of processing in specific situations
Data Portability: Request transfer of your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw previously provided consent where applicable
Complaint: Lodge a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws, including through the use of standard contractual clauses or other approved mechanisms.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. In some cases, we may provide additional notice through email or other communication methods.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under applicable data protection laws, please contact us:

Email: [email protected]

Subject Line: Privacy Policy Inquiry

We will respond to your inquiry as soon as reasonably possible and within the timeframes required by applicable law.

This Privacy Policy is governed by and construed in accordance with applicable data protection laws. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts.

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